Question Activity Contest problem

[qpurser]

I am trying to setup my first contest but for some reason the options doesn't show properly on my admin panel. See screenshot.
I tried already to rebuild the cache but it didn't help

 

[Fillip H.]

Please check the contents of the database table dbtech_vbactivity_contesttype - it's possible you've got a data corruption.

 

[qpurser]

Here is a screenshot. Don't see anything wrong.

 

[Fillip H.]

Hm. Do you have a cache mod installed like vB Optimise, or use the datastore cache option in vB's config.php file?

 

[qpurser]

Hm. Do you have a cache mod installed like vB Optimise, or use the datastore cache option in vB's config.php file?

I had vB Optimize (lite) installed but it was deactivated.
Don't think datastore cache is activated but to be sure here is a copy from the settings in the config file:

// ****** DATASTORE CACHE CONFIGURATION *****
// Here you can configure different methods for caching datastore items.
// vB_Datastore_Filecache - to use includes/datastore/datastore_cache.php
// vB_Datastore_APC - to use APC
// vB_Datastore_XCache - to use XCache
// vB_Datastore_Memcached - to use a Memcache server, more configuration below
// $config['Datastore']['class'] = 'vB_Datastore_Filecache';

// ******** DATASTORE PREFIX ******
// If you are using a PHP Caching system (APC, XCache, eAccelerator) with more
// than one set of forums installed on your host, you *may* need to use a prefix
// so that they do not try to use the same variable within the cache.
// This works in a similar manner to the database table prefix.
// $config['Datastore']['prefix'] = '';

// It is also necessary to specify the hostname or IP address and the port the server is listening on
/*
$config['Datastore']['class'] = 'vB_Datastore_Memcached';
$i = 0;
// First Server
$i++;
$config['Misc']['memcacheserver'][$i] = '127.0.0.1';
$config['Misc']['memcacheport'][$i] = 11211;
$config['Misc']['memcachepersistent'][$i] = true;
$config['Misc']['memcacheweight'][$i] = 1;
$config['Misc']['memcachetimeout'][$i] = 1;
$config['Misc']['memcacheretry_interval'][$i] = 15;
*/

 

[Fillip H.]

Yeah those are de-activated...


Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[qpurser]

pm sent

 

[qpurser]

Could you find anything to fix the issue?

 

[Fillip H.]

I have not had a chance to look at your site yet, as you can probably tell things have been rather hectic around these parts with the release of vB 4.2.2

 

[Fillip H.]

Sorry for taking so long to get back to you, I've corrected this issue on your site and in the live release package

 

[qpurser]

Couldn't report back as we moved our forum to a new server and no chance to test it out.
Today I uploaded the new release and it works perfect now.

Thanks for all the help