Bug Adv. Registration not working

[XLR8R]

upon new invitee confirming registration and filling out account info the submit account turns out to a blank page

Not certain as to when this happened as it has been a while since the registration application has been used. However there was a vb upgrade done a short time ago ...could that be the issue???? not saying it is but i did d/l all upgrades of applications before the vb upgrade

help please im lost in fixing this issue

thanks in advance

X

 

[Fillip H.]

Please make sure display_errors is turned on in php.ini then try again.

 

[XLR8R]

I have checked the PHP configuration of the server and display_errors is already on.

 

[Pandemikk]

a blank white page doesnt tell me what the issue is. Do you see anything in your error log? can you reproduce the problem yourself?

 

[XLR8R]

was not able to find anything about this in error log... i even had my server/host check logs and they too came up empty handed..... could be as we are not certain of what to look for ( feeling stupid about that ops ) and yes i was able to create the same issue.... sent myself an invite as new member.... got the email confirmation ...filled out the form to create new account and when i click submit the screen goes to a blank white page and new account is not created

 

[Pandemikk]

Interesting, could be a server issue with mod se rules. ask your host if any 501 errors with your ip address are logged. i will see if i can replicate the issue. do you have any other mods that alter registration?

 

[XLR8R]

i sent you a pm with the only log that was host was able to provide me with ..... no the only thing i have and have always done is turned off registration to the site via acp. finding this odd as until vb 4.2.3 upgrade i do believe all was working fine.

sending note to my host as we speak i will get back to you and send another pm if there are 501 errors

 

[XLR8R]

here is the reply i get from host

c/p
thanks for your update. I have checked the mod security logs for you. There is no hits for your IP

 

[Fillip H.]

Make sure SKIP_ALL_ERRORS is not enabled in config.php as well.

 

[XLR8R]

This is the message i got from host 1/2 hour ago
We are trying to figure out what is wrong... hate to keep bothering you.....

c/p

thanks for your patience. I was able to reproduce the issue. I checked the server logs while testing and found no issues on the server itself. This issue is with the plugin.


I will check what Fillip H. has posted and let you know thanks for all the help

 

[XLR8R]

After checking php file yes indeed the SKIP_ALL_ERRORS was enabled.... tried again to add via this application and in the add new member

ie

http://www.xxxx.xxx/register.php?do=addmember

page is still NOT completing the registration

 

[Pandemikk]

Did any errors show after you disabled that?

 

[XLR8R]

not that i saw at the time double checking now will advise

 

[XLR8R]

i just had a light bulb go off...will Spam hammer affect this app??? reason i ask is that the report kicked me a message that the email was caught in spam hammer and stopped registration.... me thinks i found the issue...im guessing

 

[XLR8R]

Ok i found the conflict after a few days of trial and error disabled spam hammer and the registration app now gets

c/p error

[TD="width: 58"][/TD]
[TD="class: usf, width: 100%"]
[h=1][/h]
[h=2]The following errors occurred during your registration[/h]

• A required field called Disable Profile Hover is missing or has an invalid value.

[/TD]

i found this solution in my search for a fix

registration error: The following errors occurred during your registration - vBulletin Community Forum

however this is not the option i want


So here is my question to you.... IF I purchase the PRO version of profile hover will this eliminate the error now showing??? keeping in mind that my disabling the spam hammer solved my first issue ( which between you and me and the door post i think it did JMO)

Not trying to be a pain in the butt here honest .... have owned these apps now for a few years had no trouble till an upgrade of vb not long ago now this and honestly its me getting frustrated careless (maybe) as i am so used to your apps working with no issues and this one has taken me days to figure out.

I KNOW your product and have ALWAYS counted on things working heck got used to things functioning properly from the get go.... I always start off with the lite versions...errors occur and i find myself purchasing pro versions to solve issues and i would say 90% of the time it does.... got my fingers crossed that this purchase will also be my saving grace.

I state this as all of us at site level like this app... and being mainly based on VIP membership it is them that speak highly of your apps so i follow their requests to suite their preferences.

At your mercy and seeking your expertise

X

 

[Pandemikk]

I will direct Fillip H. to answer those questions for you.

 

[XLR8R]

ok .....

 

[Pandemikk]

I say that because profile hover isn't my mod so I can't answer that for you.

 

[Fillip H.]

Go to the Profile Fields manager in the ACP and set the "Disable Profile Hover" field to no longer be required.

 

[XLR8R]

Will do let you know how we make out

Would you recommend the upgrade????