Question Can not import downloadsII

[daedaelus]

I am currently trying to import downloadsII to vbDownload however i keep getting the weirdest error. I have attempted to uninstall and re-install and so far i am getting nowhere. On stage 3 the import does not complete.

Here is a picture of the error when it hits stage 3

 

[Fillip H.]

Could it be that you have downloads in your system uploaded by users that no longer exist?

Update: I've applied a hotfix that may bypass this issue. You can re-download and re-upload the files that came with this product and try the import again. It should skip categories and files already imported, so you shouldn't get duplicate data.

Let me know how this works for you

 

[daedaelus]

My site is mainly a download site as you can see at GTA Police Mods, we have over thousands of downloads of which many users im sure are no longer in existence or have changed their usernames over the course of the last few years.

I have re-downloaded the software and installed it again. I made sure to remove everything before i started again including removing the product from vb itself and re-installing it overwriting tables. I still get the same error.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[daedaelus]

My server currently does not use FTP we only use winscp for secure uploading. I will have a tech install FTP for you as we use SSH Keys to control everything for security.

 

[daedaelus]

So far i have been unable to get a FTP setup due to our firewall regulations i am limited to SCP and SSH transfers, is there any progress on any updates that might make this work without me giving you my root controls?

 

[Fillip H.]

I am able to utilise SFTP over SSH via a private key authentication, if that will suffice. If it's supported in SmartFTP I can use it

We can't provide support via other tools like Remote Desktop / TeamViewer, all other forms of FTP are fine