Bug Cannot modify instance of shoutbox pro in admin cp

[Thad]

We just purchased and installed the pro version of shoutbox 5. The problem is I cannot modify the instance (or create a new instance) of the shoutbox. When I click the edit instance button, I get a empty white page in my admin control panel.
The lite version worked fine until I upgraded to the pro version.

This is database error that I got:

Database error in vBulletin 4.1.3:

Invalid SQL:

SELECT
userfield.*, usertextfield.*, user.*, UNIX_TIMESTAMP(passworddate) AS passworddate, user.languageid AS saved_languageid,
IF(displaygroupid=0, user.usergroupid, displaygroupid) AS displaygroupid,
language.phrasegroup_global AS phrasegroup_global,
language.phrasegroup_dbtech_vbshout AS phrasegroup_dbtech_vbshout,
language.phrasegroup_user AS phrasegroup_user,
language.phrasegroup_posting AS phrasegroup_posting,
language.phrasegroup_album AS phrasegroup_album,
language.phrasegroup_messaging AS phrasegroup_messaging,
language.options AS lang_options,
language.languagecode AS lang_code,
language.charset AS lang_charset,
language.locale AS lang_locale,
language.imagesoverride AS lang_imagesoverride,
language.dateoverride AS lang_dateoverride,
language.timeoverride AS lang_timeoverride,
language.registereddateoverride AS lang_registereddateoverride,
language.calformat1override AS lang_calformat1override,
language.calformat2override AS lang_calformat2override,
language.logdateoverride AS lang_logdateoverride,
language.decimalsep AS lang_decimalsep,
language.thousandsep AS lang_thousandsep

FROM user AS user
LEFT JOIN userfield AS userfield ON (user.userid = userfield.userid)
LEFT JOIN usertextfield AS usertextfield ON (usertextfield.userid = user.userid) LEFT JOIN language AS language ON (language.languageid = IF(user.languageid = 0, 1, user.languageid))

WHERE user.userid = 3;

MySQL Error : Unknown column 'language.phrasegroup_dbtech_vbshout' in 'field list'
Error Number : 1054
Request Date : Friday, May 27th 2011 @ 10:56:29 AM
Error Date : Friday, May 27th 2011 @ 10:56:29 AM
Script : http://betaforums.mrprint.com/vbshout.php
Referrer : http://betaforums.mrprint.com/forum.php
IP Address : 172.16.16.103
Username :
Classname : vB_Database
MySQL Version :


Please help!
Thanks

 

[Fillip H.]

Please check your web server's error logs.

 

[Thad]

Please check your web server's error logs.

Is there a particular error log file to look for? Our IT person is gone for the week

 

[Fillip H.]

Actually you can try something else first.

In your config.php directly beneath <?php put this:

ini_set('display_errors', true);

Then let me know if there's any PHP errors on the page.

 

[Thad]

I do not see any error messages after adding the code above to the config.php file (located in includes directory)

Here is a screenshot of the blank screen when trying to edit a shoutbox instance. Same thing happens in Lite version of 5.4.4 also. Version 5.4.3 was working for us just fine.

 

[Fillip H.]

Could you please PM me with an FTP account and an AdminCP account that has Can Administer vBShout?

 

[Thad]

Could you please PM me with an FTP account and an AdminCP account that has Can Administer vBShout?

I'll have to have our IT person set that up for you. He returns on Monday.

 

[Thad]

wednesday or thursday

Could you please PM me with an FTP account and an AdminCP account that has Can Administer vBShout?

It won't be till Wednesday or Thursday before I can get you set up with the SFTP info.
Thanks for your patience.

 

[Fillip H.]

Before you do so, could you please try re-uploading the product? I believe I may have solved it already

 

[Thad]

Before you do so, could you please try re-uploading the product? I believe I may have solved it already

Yes! that fixed our problem.
Thanks for you help.