Bug Credits issue

[e-Dewan]

Hi,

One of my forum members is complaining about credits, he is no longer gaining credits. I have checked everything in the settings, Still can't find out the issue. the member has a user group as a moderator. here is a screenshot of his Credits records.
(sorry, my forum is RTL - Arabic)

As you see, on the first page there are no credits, but I can see credits on the other pages. I have to mention that I transferred my forum to another hosting a few days ago then I faced some issues.

 

[Fillip H.]

Check his user group permissions. It's possible the moderator group has "Can trigger events" set to "No". If he is only a member of a user group that cannot trigger events, then he will not receive any further credits.

 

[DragonByte Technologies]

Hello @e-Dewan,

We hope your ticket regarding DragonByte Credits has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[e-Dewan]

Sorry for the late reply.

The issue is resolved. I created a new user group for super moderators but I did not tick (Applicable user groups) for super moderator user group in the events setting, my mistake.

Thank you so much for your support.

 

[DragonByte Technologies]

Hello @e-Dewan,

We hope your ticket regarding DragonByte Credits has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @e-Dewan,

As we have not heard back from you, your ticket regarding DragonByte Credits has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.