A new update is available for DragonByte eCommerce: Tickets by DragonByte Technologies.
This version contains multiple new features and UI/UX enhancements aimed at making it easier for your users to get help, and easier for you to organise everything in one place.
There is now a new node / thread type: "Product Suggestion". This content type will work as a normal Suggestion forum, with the same eCommerce product integration as the normal support ticket forums.
Also, a few bugs and issues have been resolved.
Feature: Ticket Tabs to quickly access common filters
Feature: Create new tickets/suggestions inline when viewing Support tab
Feature: Accessing a Forum node type via the Support tab will now show the sub-forum list
Change: Massively reworked backend to improve standardisation with default XF forum types
Change: Closed tickets will now be viewable
Change: Product selectors in forum config will now use autocomplete
Fix: Fix server error when editing a thread that does not have an associated Ticket record
Fix: Fix potential server error if product or default assigned user isn't set
Fix: Don't show license drop-downs if the associated product isn't license-based
Read more about this product...
DragonByte eCommerce: Tickets 3.1.0
Update highlights
After a lengthy beta period @ DBTech, this version is now ready for releaseThis version contains multiple new features and UI/UX enhancements aimed at making it easier for your users to get help, and easier for you to organise everything in one place.
There is now a new node / thread type: "Product Suggestion". This content type will work as a normal Suggestion forum, with the same eCommerce product integration as the normal support ticket forums.
Also, a few bugs and issues have been resolved.
Complete Change Log
Feature: "Product Suggestion" forum / thread typeFeature: Ticket Tabs to quickly access common filters
Feature: Create new tickets/suggestions inline when viewing Support tab
Feature: Accessing a Forum node type via the Support tab will now show the sub-forum list
Change: Massively reworked backend to improve standardisation with default XF forum types
Change: Closed tickets will now be viewable
Change: Product selectors in forum config will now use autocomplete
Fix: Fix server error when editing a thread that does not have an associated Ticket record
Fix: Fix potential server error if product or default assigned user isn't set
Fix: Don't show license drop-downs if the associated product isn't license-based
Read more about this product...
