Bug Profile tabs not showing at all

[thedizzar]

I have installed 3.0.5 Lite (was running 3.0.4 before) and I have only the mentions enabled. Notifications work, but the profile tabs are not showing at all. Members do get a notification, and the link redirects to the member profile page, but does show the 3 standard profile tabs only. There's no way for them to see where the actual mention was. I can't get it to work at all, so I had to disable the product.

I tried a lot of things; uninstalling and reinstalling, enabling options, disabling all other plugins, etc... All the functions work except for those profile tabs, which is kind of the whole essence of the product.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it