Question Refund Request

[Alexander.]

Hi please process a refund for : Unassigned [AddOn] Branding Free: DragonByte Donate

Thank you for your understanding. This product is no longer needed. I would like to keep the 1 year license though.

 

[Fillip H.]

This has now been processed.

While I understand that purchasing something by accident - especially for a significant amount of money - can be nerve wracking, I don’t think it’s appropriate to call people at these hours:



Given that you too are U.K. based, we can’t even blame this on time zones

If my phone didn’t automatically go to DND at an appropriate time, I would have been far less likely to respond positively to your request

For future reference, we do not provide phone support.

Thank you.

 

[Alexander.]

Hi @Fillip H.
I am sorry for being impatient. I freaked out and had a panic attack. Please accept my sincere apologies for being impatient and not allowing you time to respond.
Thank you,
Alexander

 

[DragonByte Technologies]

Hello @Alexander.,

We hope your ticket regarding DragonByte Donate has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @Alexander.,

As we have not heard back from you, your ticket regarding DragonByte Donate has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.