Bug Remote server or file not found

[Tornike55]

hello, i have problem when i add chanel have Twitch.Tv - Game Community Remote server or file not found anyone can help me ? pls

i can't add chanel got error

Remote server or file not found

You tried to access the address Twitch.Tv - Game Community, which is currently unavailable. Please make sure that the web address (URL) is correctly spelled and punctuated, then try reloading the page.
Make sure your internet connection is active and check whether other applications that rely on the same connection are working.
Check that the setup of any internet security software is correct and does not interfere with ordinary web browsing.
If you are behind a firewall on a Local Area Network and think this may be causing problems, talk to your systems administrator.
Try pressing the F12 key on your keyboard and disabling proxy servers, unless you know that you are required to use a proxy to connect to the internet. Reload the page.
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what is problem can help pls ?

 

[Fillip H.]

Please upload the contents of the upload folder to the folder where your forum files reside. The error means the product was not uploaded correctly to your server

 

[Tornike55]

Please upload the contents of the upload folder to the folder where your forum files reside. The error means the product was not uploaded correctly to your server

Hello - Fillip H.

upload files upload for my director, and have error not fixed what is problem ?

 

[Fillip H.]

Are you sure you're uploading the files in the correct folder? If your forum is located in /public_html/forum then you need to upload the files to the forum folder, NOT the public_html folder.

Can you verify that the "upload" folder in the mod you've downloaded contains the twitch.php file?

 

[Tornike55]

yes i upload all files forum folders :S /www/forum

when i add new chanel say Remote server or file not found

pls help

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[Tornike55]

Fillip H., ok i send ftp and admin cp password, please check pm and very thanks Fillip H..

 

[Fillip H.]

The issue is that your server does not have cURL enabled. The cURL library is required for this mod to function.

Please contact your host and ask them to add cURL support to your PHP installation if you don't know how to do this yourself or don't have access to recompiling PHP.

 

[Tornike55]

Thanks Fillip H. i contact my host provaider and ask add cURL,

sorry i don't know good eng thanks Fillip H.