Bug Shoutbox always loading

[FGC Normandy XC]

Shoutbox always displays loading message but never loads.I have uninstalled vbshout and re installed and problem doesn't seem to be fixed. I have listed below all plugins we are using in case there is a conflict with them.

Bluepearl Skins - Social Page Icons
DragonByte Tech: Advanced User Tagging (Lite)
DragonByte Tech: InfoPanels (Lite)
DragonByte Tech: Live Streaming Suite (Lite)
DragonByte Tech: Super PM's (Lite)
DragonByte Tech: User Status & Moods
DragonByte Tech: vBActivity & Awards (Pro)
DragonByte Tech: vBSecurity (Lite)
DragonByte Tech: vBShop (Lite)
DragonByte Tech: vBShout (Lite)
Duplicate IP Report by BOP5
e360 Username HTML
MarkuEvisystems Welcome latest member widget
GamerCards in User Profile and Postbit
MARCO1 Quick Admin Tools
MarkFL: New/Returning Members Visitor Message
MarkFL: Rank Ordering
MarkFL: Username Change Alert
Members who have Registered
Mini Youtube for Profile v4
ModernvB - Extra Threadfields Light
Notification: Group Membership requests
One Touch Ban & Cleaner
Showroster Mod
Site Life Status.
Staff Online Sideblock and Widget by BOP5
Tapatalk 5.6.10 .
Ultimate Header Greeting
User CP Referral ID and Referrer in Profile
Usergroup Legend on Forumhome
VSa - Advanced Forum Statistics
VSa - Visitors in Last X Hour
Yet Another Award System
Yet Another Award System Automation

 

[Fillip H.]

It seems as if your vBulletin installation has been corrupted, your JS files are returning HTML instead of JavaScript, which causes a total failure of everything JS related on your site.

I'd recommend re-uploading every vBulletin file then try again

 

[FGC Normandy XC]

Thank you for the quick response sir....doing that as we speak will update when finished

 

[FGC Normandy XC]

We have gotten fresh vb files and I'm still having the issue of the shoutbox loading non stop

 

[Fillip H.]

I'm receiving a HostGator 404 page when I attempt to access your forum now.

 

[FGC Normandy XC]

the site should be good co owner restored it

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[FGC Normandy XC]

E-mail has been sent

 

[Fillip H.]

This happened because someone included /forum.php in the Board URL setting. Changing this setting to a valid input has resolved all the JavaScript errors on your site.

 

[FGC Normandy XC]

Thank you for finding our problem and the prompt fixing on said problem