Bug Upgrade error

[sgcaution]

We upgraded the plugin to latest version and now we are having a few errors happen involving the plugin.

In the ACP area when we try to select any option other than Settings we get this error:

Class 'DBTech_Security_Application_Core' not found on line 48 in /forum/admincp/vbsecurity.php
#0 {main}


Fatal User Error: Class 'DBTech_Security_Application_Core' not found on line 48 in ..../admincp/vbsecurity.php in ..../vb/vb.php on line 286
Trace Data:
#1 : vbstop() called in ..../includes/class_core.php on line 6089
#2 : vbulletin_error_handler() called in  on line 
#3 : trigger_error() called in ..../vb/vb.php on line 286
#4 : vB::handleException() called in  on line 

Var Type:
[ NULL ]

Var Data:
null

And then if we were to attempt to make a new usergroup we get this:

Database error in vBulletin 4.2.5:

Invalid SQL:

### INSERT QUERY GENERATED BY fetch_query_sql() ###
INSERT INTO ***
	(`title`, `description`, `usertitle`, `opentag`, `closetag`, `passwordexpires`, `passwordhistory`, `ispublicgroup`, `canoverride`, `forumpermissions`, `genericpermissions`, `attachlimit`, `pmquota`, `pmpermissions`, `pmsendmax`, `pmthrottlequantity`, `calendarpermissions`, `wolpermissions`, `adminpermissions`, `genericpermissions2`, `genericoptions`, `profilepicmaxwidth`, `profilepicmaxheight`, `profilepicmaxsize`, `avatarmaxwidth`, `avatarmaxheight`, `avatarmaxsize`, `signaturepermissions`, `sigpicmaxwidth`, `sigpicmaxheight`, `sigpicmaxsize`, `sigmaxrawchars`, `sigmaxchars`, `sigmaxlines`, `sigmaxsizebbcode`, `sigmaximages`, `sigmaxvideos`, `albumpermissions`, `albumpicmaxwidth`, `albumpicmaxheight`, `albummaxpics`, `albummaxsize`, `usercsspermissions`, `visitormessagepermissions`, `socialgrouppermissions`, `maximumsocialgroups`, `groupiconmaxsize`, `dbtech_vbshoutpermissions`, `dbtech_security_passwordlength`, `dbtech_securitypermissions`, `dbtech_vbsecurity_passwordlength`, `dbtech_vbsecuritypermissions`, `rankpermissions`, `dbtech_usertagpermissions`)
VALUES
	('Technical Manager', 'Technical Manager', 'Technical Manager', '<span class=\"rank_tm\" style=\"font-weight: bold;\" title=\"Technical Manager\">', '</span>', '', '', '0', '0', '786423', '473956351', '1000000', '0', '7', '5', '', '63', '31', '0', '5', '63', '100', '100', '25000', '50', '50', '20000', '507903', '', '', '', '', '', '', '7', '', '', '255', '', '', '', '', '191', '63', '32767', '', '', '0', '0', '0', '', '0', '3', '0');

MySQL Error   : Unknown column 'dbtech_vbsecurity_passwordlength' in 'field list'
Error Number  : 1054
Request Date  : Sunday, September 17th 2017 @ 02:00:56 PM
Error Date    : Sunday, September 17th 2017 @ 02:00:56 PM
Script        : http://www.steam-gamers.net/forum/board4257/usergroup.php?do=update
Referrer      : https://www.steam-gamers.net/forum/board4257/usergroup.php?do=add
IP Address    : ****
Username      : Prez
Classname     : vB_Database_MySQLi
MySQL Version : 5.6.37
Server        : ***
User Agent    :

I had to uninstall and re-install just to be able to get into settings to see if something got messed up in there but it looks fine.

We also have an issue in the ACP where the left hand menus has a *[dbtech_security]*

Hope thats enough to give an idea of what went wrong.

 

[Fillip H.]

This is not a bug. You are most likely running this software on your server: GitHub - rfxn/linux-malware-detect: Linux Malware Detection (LMD) which is currently bugged. See this bug: Yara md5_0b1bfb0bdc7e017baccd05c6af6943ea false matches * Issue #253 * rfxn/linux-malware-detect * GitHub

If you are running this software on your server, please disable it immediately until they have figured out how to not cause false positives.

Once you have disabled this software, you'll need to uninstall and reinstall the mod.

 

[sgcaution]

Our host says that software is not installed on our environment.

 

[Fillip H.]

Do you have another malware scanner installed? That file being reported as missing is usually a sign that security software has erased it as a result of a false positive.

 

[sgcaution]

We do not have any form of malware detection on our host.

 

[Fillip H.]

Are you sure you uploaded all the files before upgrading? What happens if you disable the hooks system, then uninstall the mod, then re-upload all files, then re-install it?

 

[sgcaution]

Doing the second bit helped clear the errors with first bit. The usergroups bit still has that error. And we still see *[dbtech_security]* drop down which errors to:

Invalid action class 'DBTech_Security_ActionAdmin_Security' specified

And apparently I am the only one who can see the plugin at all but I have no option to make sure the other usergroups can see it.

 

[Fillip H.]

Could you please create and PM me with a temporary FTP and AdminCP account?

For security reasons, we recommend you create a new FTP account only for DBTech support, then disable or delete it after we have both confirmed the issue has been solved and there are no further issues.

The same applies to AdminCP accounts; they should ideally be temporary accounts created for us only. If we have created an account on your site already, you can optionally boost that account to Administrator and then de-admin this account once the issue has been solved.

If you use a .htaccess password protection for your AdminCP directory, it is recommended that you create a new authorised user for DBTech and remove this user once the issue has been solved.

Please test any temporary accounts you create to ensure that the FTP account has access to the forum files, and that the AdminCP account can access the administrative controls for the product we are assisting you with.

Ensuring this is all in order before submitting the information will significantly speed up the process of assisting you. We will alert you via PM if there's any issues with the login information you have provided.

When sending the PM, for your security you should also un-tick the "Save a copy in my Sent Items folder" checkbox. When the access details have been received, we will delete the PM from our inbox. Ensuring you have not kept a copy of the PM reduces the risk of security breaches.

Thank you for helping us debug our products and allowing us to assist you, we appreciate it

 

[sgcaution]

Sent.

 

[Fillip H.]

I've reinstalled the mod and removed some leftover files from the old version, it seems to be working now

Can you re-configure the mod and let me know if it works for you?

 

[sgcaution]

Everything looks great! Thanks!

 

[DragonByte Technologies]

Hello sgcaution,

This ticket has now been closed with the status Not A Bug.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!