Bug Help please - VBShout

[Simon Young]

I have today bought a copy of the VBShout pro for $90 with the branding free option, it doesnt seem to be downloadable though for some reason its just a serial number to make it branding free. I thought I already had the pro version but apparently not - can you check please my website is Talk Angling UK fishing tackle and angling news

I have it installed on my forum which is vbulletin 4.1.9 (latest version) and since upgrading from version 4.1.2 yesterday my shoutbox doesnt work any more it just says 'Loading' all the time, I presumed this was a cache issue so cleared that and also reverted all templates. Still no luck.

Can you please help me asap as my users are getting very frustrated.

 

[Fillip H.]

In order to upgrade to vBShout Pro, you need to download the vBShout Pro files and follow the instructions in the readme.txt just as you did when installing the product in the first place

The shoutbox is loading fine for me and your users are chatting along

 

[Simon Young]

OK got it working now, can I please have a refund of the first purchase as when I placed the order for the $90 I thought I was getting the unbranded version of the pro software - I have since bought the 1 year pro software - I am happy if you upgrade me to a lifetime licence on the shout pro but i dont need the unbranded version of it.

 

[Cosmic]

OK got it working now, can I please have a refund of the first purchase as when I placed the order for the $90 I thought I was getting the unbranded version of the pro software - I have since bought the 1 year pro software - I am happy if you upgrade me to a lifetime licence on the shout pro but i dont need the unbranded version of it.

Hi there,

Under normal circumstances refunds are not available for our products once they have been downloaded, however I can offer you the equivalent amount of DBTech points (which act as dollars when making a purchase) or an upgrade of your vBShout Pro license in place of a refund for your Branding Free license - let me know which you prefer.

I was hoping you could give us some feedback on how we can make it clearer that the branding free license does not contain a product license as well, so we can help ensure other people don't make the same mistake in future.

At the moment the description is

Licence and instructions to remove the branding from the vBShout product.

Does not contain the product itself, only a licence to remove branding from the product.

And you are required to check a box saying

I understand that buying an item marked [AddOn] does NOT contain a licence for the product itself.

Can you let us know if there are any ways for us to make it clearer?

Thanks,

Cosmic

 

[Simon Young]

Thanks for the offer and can I please have the DBTech points so that I can spend these on one of your other products. (Any suggestions what will enhance my board the most?)

As for the order placing and confusion I did see the second time I placed the order that there was a note saying something like 'remember addon products are not including the actual software' ..... personally I would have a separate page just for addons to the main products (obviously offer the addon at the time of placing the main software order) but the most helpful way of stopping it would be to do the following :

Your system already knows if I have a licence or not so if someone clicks to add the addon only to the cart and there is no active licence it should not let them proceed or simply flash up a prompt at that point saying 'warning you do not have an active licence do you want to buy a current licence for the product you are purchasing the addon for' - or something to that effect.

Thanks!

 

[Fillip H.]

We do have AddOns on a separate page
You explicitly have to click the main product, then click the [AddOn] Branding Free: vBShout button, then add that to the cart instead.

We didn't think to add a warning like that because some may want to have a branding free Lite version, but we'll look into adding it for a future update, thanks

 

[Cosmic]

Thanks for the offer and can I please have the DBTech points so that I can spend these on one of your other products. (Any suggestions what will enhance my board the most?)

As for the order placing and confusion I did see the second time I placed the order that there was a note saying something like 'remember addon products are not including the actual software' ..... personally I would have a separate page just for addons to the main products (obviously offer the addon at the time of placing the main software order) but the most helpful way of stopping it would be to do the following :

Your system already knows if I have a licence or not so if someone clicks to add the addon only to the cart and there is no active licence it should not let them proceed or simply flash up a prompt at that point saying 'warning you do not have an active licence do you want to buy a current licence for the product you are purchasing the addon for' - or something to that effect.

Thanks!

Points added =)

I'm not sure about which of our products would suit your forum best to be honest, it really does come down to how your members use it and what areas you think could/should be strengthened. if you send, or want to send, regular emails or newsletters for instance our vBMail product is useful, if you think your members would like being able to "tag" each other in posts to alert their friends to replies or posts they may like then our User Tagging mod would be best.

Cheers for the feedback by the way - we'll take it into account when we're next upgrading the system.

Cosmic