Question How to handle refunds?

[stromb0li]

Sorry for the barrage of questions today!

Can you confirm if the eCommerce add-on has refund capabilities (prior to order being sent and post-order being sent)? Is there a document that covers how to handle these scenarios?

Thank you!

 

[Fillip H.]

Refunds are pretty easy - if you provide a full refund, any licenses awarded will automatically be revoked (soft-deleted with a deletion notice saying "Order #X reversed / refunded.")

As for physical items, that would depend on how you send the items, eCommerce does not integrate with any shipping service so it's 100% on you to ensure the item is sent back.

All refunds must be processed on the payment processor's site, you cannot initiate a refund within eCommerce.

 

[stromb0li]

For physical items, can you define the customer experience scenario on full vs partial payment? Do they see a partial or full refund from their side next to their purchase or does it still show the order as-is?

 

[Fillip H.]

It'll be something like this, I imagine:


Partial refunds are not indicated anywhere as partial refunds are dropped by the payment handler in XF before it even touches my code.

 

[stromb0li]

Got it! This is super helpful, thank you!

 

[DragonByte Technologies]

Hello @stromb0li,

We hope your ticket regarding DragonByte eCommerce has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @stromb0li,

As we have not heard back from you, your ticket regarding DragonByte eCommerce has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.