Question Licenses

[noble_man]

Hello, I just noticed both my lifetime licenses, Shop, and credits are missing from here; I think this was from the cyber panel incident.any idea when they will be back on my account?

 

[Fillip H.]

Hi there,

Lifetime licenses have not been for sale for over 1 year, so it is not possible for you to have purchased lifetime licenses in that time period.

Could you please tell me when you purchased the licenses, and what payment method you used?

 

[noble_man]

I have had them for a few years; look back at my history ...........Email jasonbyrd@telus.net and it would have been Paypal,

 

[noble_man]

Oct 4, 2022, I believe, was the one.

 

[Fillip H.]

Those licenses still exist on the account that purchased them, which is not your current account. You can see the correct account in your screenshot from PayPal

 

[noble_man]

This is the only account I've used that I can remember

 

[noble_man]

and my username was noble_man

 

[Fillip H.]

No, that is an entirely separate user account: https://www.dragonbyte-tech.com/members/noble_man.23739/

 

[noble_man]

That's the one I have been using. I'm not sure where this account came from. Today, when I went to log in, it kept saying the wrong password, so I reset it and logged in here.
The only other email besides this one I'm on would have been a chatbanter email, which I don't have ATM

 

[Fillip H.]

You will need to open the email associated with that account and click the password reset link, or manually request a new link via the "Forgot password" option. Due to the CyberPanel incident, I attempted to send a password reset link to all users.

 

[noble_man]

As I said, the site chatbanter with that email is no longer active. I just finished moving servers myself

 

[Fillip H.]

I've merged your accounts and updated the email, you should now have access to your previous purchases

 

[noble_man]

Thanks Fillip

 

[DragonByte Technologies]

Hello @noble_man,

We hope your ticket regarding DragonByte Credits has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @noble_man,

As we have not heard back from you, your ticket regarding DragonByte Credits has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.