Question No notification telling user they are locked out

[svaughn114]

Not sure if this is a "how do I?" question or a bug. Upon testing the add on before launch, I set a security watcher (failed logins) to lock the account after 5 hits from any IP. I attempted logging in to an account 9 times with random passwords. No notification ever told me I was locked out. I then entered the correct password. It was only then I was notified that the account was locked.

Is this something I can change or is it a bug?

 

[Fillip H.]

Which of the three lock-out methods did you pick?

 

[svaughn114]

I have tried various watchers, but mainly failed logins. I also tried mass failed log ins.

 

[Fillip H.]

I meant which of these 3:

 

[svaughn114]

Oh, sorry. I've tried user unlock. I'm assuming this would require the user to click a link in their email, correct? Either way, it doesn't give notification that the user has been locked out until I finally enter the correct password.

 

[Fillip H.]

Sorry for the delay in getting back to you. I've investigated this, and there's a few reasons why the user will not have received the notification:

1. The user does not have an email address associated with their account
2. The email got deleted from the mail queue somehow
3. The email bounced
4. The email ended up in the user's spam folder

 

[DragonByte Technologies]

Hello @svaughn114,

We hope your ticket regarding DragonByte Security has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @svaughn114,

As we have not heard back from you, your ticket regarding DragonByte Security has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.