Purchase not showing up in my account page

[Parafly]

It still says "awaiting authorisation" from Paypal, but the transaction has successfully completed.

What's the deal? I also e-mailed twice on the contact form with zero response.... getting fairly frustrated here.

Thanks in advance

 

[Fillip H.]

Hey,

Apologies for the delay in responding - I actually cannot find any email from your email prior to ~40 minutes ago

In either case, when a product is showed as "Awaiting Authorisation" in our vBeCommerce system, it means it's waiting for you to click the confirmation link that we sent to your PayPal email address. This is an anti-fraud measure that is applied when the forum email address and PayPal email address mismatch.

Could you please check the email address you made the transaction with (also check its spam folders) and click the authorisation link? Doing so will prevent any further transactions you make from being flagged in this manner

We also emailed your forum registered email address with an information email that detailed these instructions. If you did not receive that email, could you please check your spam folder and if found there, mark it as "not spam"? This ensures that you don't miss out on any future emails with important information regarding your purchase.

If you cannot find the authorisation email in your PayPal email address' folders, please post back here and I will manually authorise your purchase. Please note that this will not lift the authorisation requirement for future purchases, it applies to this purchase only

 

[Parafly]

Thanks!

I don't see it anywhere. I see a link to confirm my forum membership, a receipt with a link to download the files (which is where it says awaiting authorization) and a "welcome" email for confirming my forum membership. That's all I see.

 

[Fillip H.]

There, that should sort out the authorisation