Hi all,
Although we're very happy with how the new XenForo 2 site looks & feels, we received some feedback from our long-time customers stating it would be nice if you didn't have to fill out all the license information every time when posting a new support ticket, even after selecting a license in the drop-down box.
To address this feedback, we've made two changes:
Because the old "forum version" license field accepted any input, there were some licenses in our system (less than 5%) where we could not determine the forum version based on the input. These license holders will need to set this information again the next time they download their purchased products.
As always, thank you for your support and your valuable feedback
- DragonByte Tech Staff
Although we're very happy with how the new XenForo 2 site looks & feels, we received some feedback from our long-time customers stating it would be nice if you didn't have to fill out all the license information every time when posting a new support ticket, even after selecting a license in the drop-down box.
To address this feedback, we've made two changes:
- Forum version in the license information is now a drop-down box, same as when posting a new support ticket
- All extra information required to start a new support ticket is now automatically filled out when selecting a license
Because the old "forum version" license field accepted any input, there were some licenses in our system (less than 5%) where we could not determine the forum version based on the input. These license holders will need to set this information again the next time they download their purchased products.
As always, thank you for your support and your valuable feedback
- DragonByte Tech Staff
