Question Ticket not showing

[abhean]

Really need a setup guide for this. I am working on a store with all physical products using the Dragonbyte store. I want a way for customers to be able to order customized products by opening a ticket for them.

I think I have it set up properly. I am using an already existing category. Did find the check box in the category for enabling the tickets (wish that had been mentioned in some kind of documentation).

Permissions have been set for Groups (I think)

Routes have been changed.

I am seeing the "Support" button and "open a ticket" button. Using those it allows me to open a thread and save it, but not seeing any ticket notification, but simply a normal thread.

What are the mandatory things I need to make sure are active so a ticket is produced?

 

[Fillip H.]

Have you selected the product within the forum's settings?



The per-product forum setting shown here:


Only controls the "Get Support" button on the product page itself.

 

[DragonByte Technologies]

Hello @abhean,

We hope your ticket regarding DragonByte eCommerce: Tickets has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @abhean,

As we have not heard back from you, your ticket regarding DragonByte eCommerce: Tickets has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.