Question vBSecurity password reset timing

[Fillip H.]

I've already responded to the other matters. This forum is the only area we provide support through, there is no option to pay for phone or email support at this time.

 

[9livesdragon]

Ok, can you access admincp?

 

[Fillip H.]

Yes, I'm running the remainder of the password resets now.

 

[9livesdragon]

The remaining emailing has started? How long will it take? Lifesaver

 

[9livesdragon]

& sorry for spamming: is there a screen where we can see what is happening?

 

[Fillip H.]

No, only I can see what my browser is doing.

 

[9livesdragon]

& the timelapse? Approx...

 

[Fillip H.]

Since I don't know how many users you have in total, I can't give you an ETA for this.

 

[9livesdragon]

295095 is the largest user id

 

[9livesdragon]

Did you launch the remainder, or started from 258000? Remainder would be the best of course

 

[Fillip H.]

The FTP information you provided me with doesn't work, I get Operation Timed Out errors. Did you test the information before giving it to me? Did you make sure there are no IP blocks on the FTP server?

 

[9livesdragon]

There's an IP restriction but you have been cleared. What is the problem? Did you start the remainder?

 

[Fillip H.]

The problem is what I described in my previous post...?

I'm confused, I told you what the problem is. I can't connect to your FTP server. I need access to it in order to ensure everything is working as intended.

 

[9livesdragon]

Your new IP will be cleared asap

 

[9livesdragon]

IP has been cleared. I thought you were already sending the remainders, right? If you know 295095 is the largest user id, when will this be done?

 

[9livesdragon]

it was the same on as yesterday so u shoul be good to go, right? everything looks to be in order here? you use sftp login?

 

[9livesdragon]

or do you have an exact error otherwise?

 

[Fillip H.]

https://www.dropbox.com/s/n1skc7u6skhdsfu/Screenshot 2014-11-04 18.57.01.png?dl=0

 

[9livesdragon]

should be fixed, can you confirm?

 

[Fillip H.]

https://www.dropbox.com/s/xovv7p23080vwfb/Screenshot 2014-11-04 19.12.36.png?dl=0