Question Donations loosing upgrade status...

[toibs]

Originally raised here :

Question - Donations with upgrades reverting to "standard" status randomly

Hi guys, So - The way i have donate set up is fairly simple... User donates (via paypal) to one of three categories - lets call them A, B and C. When donation is confirmed, user gets upgraded to "site supporter" status, which lasts for 365 days... this gives them rights to post in specific...

www.dragonbyte-tech.com

Continues to happen... three in the last week where donations have been made, and they are confirmed and successful, but days/weeks/months later later their status reverts to "registered" (the donation process "upgrades" them to "Site Supporter" for a year).

Entry in xf_user_change_temp :

1260

2517

dbtechDonate-1375

groups

dbtechDonate-1

NULL

NULL

1628151428

1659687395

Start :
GMT: Thursday, August 5, 2021 8:17:08 AM
Your time zone: Thursday, August 5, 2021 9:17:08 AM GMT+01:00 DST
Relative: 3 days ago

End :
GMT: Friday, August 5, 2022 8:16:35 AM
Your time zone: Friday, August 5, 2022 9:16:35 AM GMT+01:00 DST
Relative: In a year

Donation status :



User :


They have lost "site Supporter" as the secondary group, which "upgrades" them....

Many thanks
Paul

 

[toibs]

Hello?? Any thoughts??

 

[Fillip H.]

You are the only person experiencing this problem. It's likely you have another add-on that conflicts here. You would need to disable all other add-ons, leaving only this one enabled, and seeing if the problem still occurs.

 

[toibs]

Very strange...

Question - if i de-install the Addon, will it remove all the current subscriptions? Will it know when to revert to "standard" status? will it remove all current "upgrades"? Just thinking about using another add-on that would do a similar thing - As i mentioned, this happens very intermittantly - I cant just remove all other add-ons until it happens again... could be hours/days/weeks...

 

[Fillip H.]

It shouldn't remove any current user group changes, no. There's nothing in the uninstall code that should erase temporary user group changes.

 

[DragonByte Technologies]

Hello @toibs,

We hope your ticket regarding DragonByte Donate has been addressed to your satisfaction. This ticket has now been scheduled to be closed.

If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.

Please do not reply to this thread if your ticket has been resolved.

Thank you.


- DragonByte Technologies, Ltd.

 

[DragonByte Technologies]

Hello @toibs,

As we have not heard back from you, your ticket regarding DragonByte Donate has now been closed.

If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.

If you have time, please leave a review on XenForo.com's Resource Manager.

Thank you.


- DragonByte Technologies, Ltd.