Bug Shouts take 60 seconds to display

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AL9000

Customer
I recently upgraded to Shoutbox Pro 6.2.13 and I have a strange issue. After a certain number of shouts, the shoutbox grinds to a crawl...each shout takes 60-65 seconds to post (I timed it), or refreshing the screen causes it to show immediately. I've done some troubleshooting, and it appears to correlate to the number of "Shouts to Display" in the Instance Management. For example, if I enter 20 into the "Shouts to Display", the first 20 shouts work perfectly, but the 21st shout and all others following take a minute to display. If I enter 15 into the field, it starts messing up on the 16th shout. Pruning the shouts fixes it until it gets back to the predetermined cutoff.

I've uninstalled and reinstalled it twice with no luck. The only thing that I've done slightly out of the ordinary is when I installed it, I kept getting an error that
File "/url/public_html/forum/vbshout.php" is writeable by group
and
File "/home/url/public_html/forum/admincp/vbshout.php" is writeable by group
I changed the permissions on both files to 0644 and it seemed to fix the issue. Could that be causing my problem? Is there some setting that I'm missing?

Thanks in advance!
 
Last edited:
0644 is the default file permissions for *nix systems, so that may very well be it.
 
I'm sorry, but that didn't come out right. It was coded 0666 from the ZIP file that I downloaded here. I changed it to 0644 to get the installation from popping up the error. Once I fixed that, it's now doing the slow posting as described.
 
I've added a hotfix to v6.2.13pl1 that will resolve this, please re-download and re-upload the files :)
 
Hello AL9000,

This ticket has now been closed with the status Fixed.

We hope your issue or question has been addressed to your satisfaction. If not, please feel free to re-open it by clicking this link.

If you have any further issues or questions, please feel free to start a new support ticket via the button at the top of every page.

Thank you!
 
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