Darkwaltz4, does your silence mean that you gave up?! Now way! This should be easy as shit for you
Come on man!! It's been over a week now.
Have you ever seen anyone ever give up on a solution to a problem on here?
Darkwaltz is trying his best to resolve the issue, and try to figure out what is causing the problem for you.
If everything was so easy to code modifications for vBulletin everyone would be doing it.
Please let him try to resolve the situation by testing what is the root cause.
Here is the FAQ & AIMS on support:
Q: What are the normal support response times?
A: There are no guaranteed response times with regards to support
Less formal answer:
Support for mods is provided primarily by the coder of the modification, so the average response time varies from product to product. With that being said we do have internal guidelines about support and response times which our coders are expected to meet:
Major Bugs/Security Risks: Fixed within 24 hours. A major bug would be one which affects the ability of your forum to function, or stops the product from functioning.
Medium Level Bugs: Fixed within 7 days. A medium level bug would be Individual features not working or performing as they should.
Low level issues: Fixed within 60 days. A low level issue would be something aesthetic (a line being a few pixels out) or a feature having a small flaw in its operation (activity bars only count 99% instead of 100) or a non-integral feature not performing as it should (a backup feature having issues with certain server configurations)
We must reiterate that while paying customers get priority support you are not paying for support. Support will be offered for users of our free mods and Lite mods as well, but this is done as and when the agents have time. They do not follow the above response time guidelines.