Bug License Renewal before due date
- Thread starter manucod
- Start date
- Status
manucod
Customer
I mean purchased the same License again before the first one Expired.
So user bought Product A then before that License expired he bought Product A again.
when first License expired ( after he already bought Product A again) it removed the Temporary secondary usergroup even though second license was valid and bought at that point so technically it should have kept the usergroup instead of removing it.
The product type is Digital. Under General options of the Product I chose Temporary additional user groups.
"
Puts the user in the selected groups after purchasing the product, but removes the selected groups when the license expires.
"
So user bought Product A then before that License expired he bought Product A again.
when first License expired ( after he already bought Product A again) it removed the Temporary secondary usergroup even though second license was valid and bought at that point so technically it should have kept the usergroup instead of removing it.
The product type is Digital. Under General options of the Product I chose Temporary additional user groups.
"
Puts the user in the selected groups after purchasing the product, but removes the selected groups when the license expires.
"
I think I see the issue. I've hotfixed it in v3.4.0.
Unfortunately this hotfix will not correct old records. Existing records will still trigger this issue if the same scenario were to happen again. Going forward, any new licenses will not be affected by this issue.
Unfortunately this hotfix will not correct old records. Existing records will still trigger this issue if the same scenario were to happen again. Going forward, any new licenses will not be affected by this issue.
Hello @manucod,
We hope your ticket regarding DragonByte eCommerce has been addressed to your satisfaction. This ticket has now been scheduled to be closed.
If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.
Please do not reply to this thread if your ticket has been resolved.
Thank you.
- DragonByte Technologies, Ltd.
We hope your ticket regarding DragonByte eCommerce has been addressed to your satisfaction. This ticket has now been scheduled to be closed.
If your ticket has not been resolved, you can reply to this thread at any point in the next 7 days in order to reopen the ticket, afterwards this thread will be closed.
Please do not reply to this thread if your ticket has been resolved.
Thank you.
- DragonByte Technologies, Ltd.
Hello @manucod,
As we have not heard back from you, your ticket regarding DragonByte eCommerce has now been closed.
If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.
If you have time, please leave a review on XenForo.com's Resource Manager.
Thank you.
- DragonByte Technologies, Ltd.
As we have not heard back from you, your ticket regarding DragonByte eCommerce has now been closed.
If your ticket has not been resolved, please feel free to start a new support ticket and link back to this ticket.
If you have time, please leave a review on XenForo.com's Resource Manager.
Thank you.
- DragonByte Technologies, Ltd.
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